Abdul Rasheed

Quoted new fare, fare recalculation, penalties and fees. . Increased repeat business by providing outstanding customer service and addressing client concerns promptly. Maintained and updated corporate traveler profiles with current information. Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients. Organized group tours, ensuring a seamless experience from start to finish for all participants. Developed targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals. Built strong relationships with clients through exceptional communication and personalized service. Maintained accurate records of bookings, payments, and client information for smooth operations and future reference. Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships. Implemented automated office systems, optimizing client, and data communications as well as records management.

Answered incoming phone calls and addressed questions from customers and healthcare providers. Ensured timely responses to guest inquiries via phone, email, or online chat platforms, providing exceptional customer service throughout each interaction. Boosted customer satisfaction by efficiently managing reservation inquiries and accurately booking travel arrangements. Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service. Operated GDS Amadeus, Galileo and Sabre System for reservations. Prepared customer invoices, accepted payments, and processed refund and cancellation requests. Supported company initiatives by participating in training sessions and implementing new policies or procedures for improved service quality. Enhanced teamwork, collaborating closely with colleagues to ensure smooth operations and optimal guest experiences. Produced and shared customer service reports to support management decision-making.

Quoted airline fares and processed reservations. Requested and confirmed unaccompanied minors service in departure and arrival with airport and parents/guardians. Responded politely to passenger emails regarding Emirates Skywards frequent flyer program and solved general issues.

Update passengers about mandatory requirements covering their journey such as passport, visa, health and Insurance requirements