Ahmed Mohamed
Teller / Cashier
Sharjah
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Branch Universal Teller
Bank of Khartoum
Khartoum
09.2016 - 04.2023
- Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashiers checks; travelers checks; and series e bonds; answering questions in person or on telephone; referring to other bank service
- Welcomed customer and helped determine their needs
- Worked flexible schedule and extra shift to meet business needs
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
- Helped customers complete purchases, locate item, and join reward programs
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
- Cultivated strong relationships with customers through attentive listening and tailored financial advice based on individual needs.
Customer Service Representative
Zain Telecommunication Company ,Sudan
Khartoum
06.2014 - 09.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Communicated with customer to understand need and concerns.
- Help to train new employees and inform them about the company’s customer management policies .
- De-escalate situations involving dissatisfied customers.
- Managed over 150 customer call per day
Call Center Agent
Zain Telecom Compny
Khartoum
05.2013 - 05.2014
- Responded to customer call and email to answer questions about products and services
- Take customer calls and provide accurate
- Help to train new employees and inform them about the company's customer management policies
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Developed expert knowledge of company products and services to provide accurate information to customers.
Education
Diploma With Very Good Grade - Computer Networking
University of Khartoum
Khartoum, Sudan 05.2004 - 05.2010
Skills
Customer Education
Transaction Processing
Confidentiality and Discretion
Teamwork
Account Management
Cash Drawer Reconciliation
Cash handling proficiency
Creativity
Product Knowledge
Data Collection
Technical Support
Full Computer Skills Hardware and Softwear
Customer Assistance
Documentation and Reporting
Positive
Microsoft office
Accomplishments
- Network basic course, 02/2008
- Anti-Money laundering / Combating of the Financing of Terrorism (AML/CFT) Training, 04/2017
- Customer Experience Mangement, 01/2020
- Securing The Document & Detection of Counterfeiting, 07/2019
- Excellence Customer service, 08/2018
Timeline
Branch Universal Teller
Bank of Khartoum
09.2016 - 04.2023
Customer Service Representative
Zain Telecommunication Company ,Sudan
06.2014 - 09.2016
Call Center Agent
Zain Telecom Compny
05.2013 - 05.2014
Diploma With Very Good Grade - Computer Networking
University of Khartoum
05.2004 - 05.2010