Aiswarya Sudheer Menon
Associate Senior Manager
Berlin
Summary
Adept at driving business improvements and fostering team collaboration, excelled at Think And Learn Pvt. Ltd, where I managed high-priority projects and enhanced customer relations. Leveraging skills in Operations Management and Team Motivation, I consistently met or exceeded performance goals, contributing to significant corporate growth.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Senior Associate Manager
Think And Learn Pvt.Ltd
04.2023 - 10.2024
- Managed multiple high-priority projects simultaneously, ensuring timely completion and optimal results.
- Ensured regulatory compliance across all aspects of operations by staying up-to-date.
- Boosted employee engagement by facilitating regular team meetings that fostered open communication and collaboration among colleagues.
- Presented data-driven insights to executive leadership, informing critical business decisions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager-Retention
Think And Learn Pvt.Ltd
05.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Product Specialist
Think And Learn Pvt
04.2019 - 04.2022
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations of products to showcase functionality.
- Continually expanded knowledge of e line.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Collaborated with cross-functional teams to streamline product development processes.
- Conducted comprehensive training sessions for sales teams, resulting in improved product knowledge and increased sales figures.
Business Development Associate
Think And Learn Pvt Ltd
05.2017 - 03.2021
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
- Engaged with customers to build business relationships.
- Contributed to annual sales targets by consistently meeting or exceeding individual performance goals across various territories.
- Regularly reported progress on sales activities to senior management, providing valuable insights into market dynamics and areas for growth.
- Developed strong relationships with industry influencers and thought leaders to gain access to new business opportunities and referrals.
Education
Master of Science - Data Science
University Of Europe For Applied Sciences
Potsdam, Germany 03.2024 - Current
Bachelor of Science - Computer Science
Thejus Engineering College
Kerala 06.2013 - 04.2017
High School Diploma -
Vivekodayam Girls Higher Secondary School
Kerala 06.2011 - 05.2013
High School Diploma -
St Paul's Convent Higher Secondary School
Kerala 06.2010 - 05.2011
Skills
Social Media Strategy
Operations Management
Crisis Management
Corporate Governance
Team motivation
Customer Relations
Data Visualization and Presentations
SQL
Business Needs Analysis
Multitasking
Team building
Team Collaboration
Problem-solving aptitude
Timeline
Master of Science - Data Science
University Of Europe For Applied Sciences
03.2024 - Current
Senior Associate Manager
Think And Learn Pvt.Ltd
04.2023 - 10.2024
Manager-Retention
Think And Learn Pvt.Ltd
05.2022 - 03.2023
Product Specialist
Think And Learn Pvt
04.2019 - 04.2022
Business Development Associate
Think And Learn Pvt Ltd
05.2017 - 03.2021
Bachelor of Science - Computer Science
Thejus Engineering College
06.2013 - 04.2017
High School Diploma -
Vivekodayam Girls Higher Secondary School
06.2011 - 05.2013
High School Diploma -
St Paul's Convent Higher Secondary School
06.2010 - 05.2011