Amel Atif Juma
Sharjah
Summary
Dedicated banking professional with over 11 years of experience in operational controls, reconciliation, and team leadership. Seeking to contribute to a forward-thinking organization that values innovation, employee development, and operational excellence.
Overview
18
18
years of professional experience
Work History
Team leader Operational Control Monitoring, Training & Reporting
Dubai Islamic Bank
02.2025 - Current
- Led self-testing initiatives for operational controls across departments
- Delivered training and guidance to process owners
- Identified high-risk areas and proposed cost-effective control solutions
- Ensured compliance with regulatory standards and internal policies
Senior Officer Reconciliation & Authority Delegation
Dubai Islamic Bank
02.2015 - 01.2025
- Ensured accurate and timely execution of reconciliation processes, including balancing and exception management, in line with internal procedures.
- Delivered efficient service to internal stakeholders within agreed SLAs
- Monitored and resolved outstanding items, minimizing aged un-responded reports
- Oversaw risk and control functions to support audit readiness and maintain satisfactory ratings
Processor Retail Assists Operation
Dubai Islamic Bank
07.2013 - 01.2015
- Managed end-to-end transaction processing within assigned portfolio, ensuring accuracy and confidentiality
- Maintained complete and up-to-date records in compliance with internal standards
- Provided operational support to branches and direct sales teams
- Delivered reports and processed transactions in line with agreed SLAs
- Executed additional tasks as assigned by management to support departmental goals
Branch in charge & Executive secretary Operation Department
Sharjah Co-operative Society
01.2011 - 01.2013
- Prepared monthly sales reports and official correspondence
- Coordinated manager schedules, meetings, and branch follow-ups and schedule
Secretary
Union Co-operative Society
01.2010 - 01.2011
- Managed monthly salary cards and handled daily mail operations
Marketing Assistance
Microsoft GCC Projects
09.2010 - 11.2010
- Participated in regional database collection across GCC markets
Intern
Training Department, Sharjah International Airport
01.2008 - 01.2008
- Designed and implemented a booking system for internal use
Education
Bachelor Degree - Business Information Management
Sharjah Women’s College
06.2014
Higher Diploma - Business Information Technology
Sharjah Women’s College
07.2008
Skills
- Managerial & Leadership Skills
- Project Management & Stakeholder Engagement
- Professional Presentation & Meeting Facilitation
- Confident Communicator with Strong Decision Making
- Team Motivation
- Technical & Administrative
- MS Office Expert (Excel, Word, PowerPoint, Outlook &Teams)
- Advanced Reports Writing, Email Correspondence, Documentation & Translation
- MIS Coordination (Management Information Systems) & Executive Scheduling
Languages
Arabic: Native
English: Fluent
Training
- Science of Emotional Intelligence (2025)
- Design Thinking Training Program (2023)
- Statistical Analysis Using Excel (2022)
- Training of Time and Priority Management (2021)
- EIBFS-CBUAE regulations (2018).
- Sharia Foundation skills Training (2017)
- Risk Management with Derivatives (2016)
- Team Building Training (2016)
- General Business Communication Training (2015)
- Advanced Interpersonal skills (2014)
- Advanced Time Management (2014)
- Finance Management Techniques (2008)
- Teamwork and leadership skills (2008)
Personal Profile
- Strategic thinker with strong analytical and planning capabilities
- Committed to continuous improvement and operational excellence
- Proven ability to lead cross-functional teams and drive results
Awards
Authored ICOFR Project Manual Document – Dubai Islamic Bank (2025), Initiated CRM Project – Dubai Islamic Bank (2023- 2024)., Initiated Bank Account Automation Projects – Dubai Islamic Bank (2022-2024), Initiated Bank Account Methodologies Modification Project – Dubai Islamic Bank (2022-2023)., Authored bilingual Safety and Fire Prevention Manual Book - Sharjah Cooperative Society (2013), Authored bilingual Methodology Book for Operation Dept- Sharjah Cooperative Society (2013), Developed booking system for Training Dept - Sharjah International Airport (2008), Multiple certificates of appreciation and excellence.
Hobbies and Interests
Sport, Reading, Self-Development, Explore and research
Timeline
Team leader Operational Control Monitoring, Training & Reporting
Dubai Islamic Bank
02.2025 - Current
Senior Officer Reconciliation & Authority Delegation
Dubai Islamic Bank
02.2015 - 01.2025
Processor Retail Assists Operation
Dubai Islamic Bank
07.2013 - 01.2015
Branch in charge & Executive secretary Operation Department
Sharjah Co-operative Society
01.2011 - 01.2013
Marketing Assistance
Microsoft GCC Projects
09.2010 - 11.2010
Secretary
Union Co-operative Society
01.2010 - 01.2011
Intern
Training Department, Sharjah International Airport
01.2008 - 01.2008
Bachelor Degree - Business Information Management
Sharjah Women’s College
Higher Diploma - Business Information Technology
Sharjah Women’s College
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