Amir Khan
Islamabad
Summary
Dynamic professional with extensive experience in customer service and training roles, notably at ServiceMaster. Excelled in enhancing customer satisfaction and streamlining operations, leveraging skills in problem-solving and computer literacy. Proven track record in fostering teamwork, improving communication, and developing tailored training programs, significantly contributing to operational excellence.
Overview
2023
2023
years of professional experience
Work History
Cashier
Employer
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service
ServiceMaster
05.2020 - 02.2023
- Provided high-level customer service, resolving issues promptly.
- Delivered exceptional customer service by addressing inquiries professionally and courteously.
- Provided exceptional customer service, addressing client concerns promptly and efficiently.
- Delivered exceptional customer service, addressing concerns promptly and professionally.
Driver Trainer
Trainer
03.2017 - 04.2020
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
Education
High School Diploma -
High School Secondary
Kohat, Kpk03-2014
Skills
- Friendly, positive attitude
- Time management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Calm under pressure
- Organizational skills
Languages
pashto
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Customer Service
ServiceMaster
05.2020 - 02.2023
Driver Trainer
Trainer
03.2017 - 04.2020
Cashier
Employer
High School Diploma -
High School Secondary
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