Summary
Overview
Work History
Education
Skills
Timeline
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Ana Ungurean

Sales Agent (Social Media Support)
Berlin

Summary

Dynamic sales associate with a proven track record at a leading retail company, excelling in customer support and upselling. Leveraged strong communication and organizational skills to enhance customer satisfaction and drive sales growth. Proficient in Microsoft Office, adept at multitasking, and committed to delivering exceptional service in diverse environments.

Overview

1
1
year of professional experience

Work History

Sales Associate / Customer Service

11.2023 - 06.2024
  • Provided exceptional customer service in a busy retail environment, assisting diverse clients in English.
  • Identified sales opportunities and recommended products that matched customer needs, increasing overall sales.
  • Managed inventory, organized displays, and ensured a visually appealing shopping experience.
  • Handled customer inquiries via in-person interactions, phone, and email.
  • Gained experience in analyzing customer preferences and trends to improve service and support.
  • Developed strong communication, problem-solving, and interpersonal skills while working in a multicultural environment.

Customer Support & Warehouse Associate

07.2024 - 04.2025
  • Managed customer orders and coordinated product deliveries to ensure timely and accurate fulfillment.
  • Communicated with clients via phone and email, addressing inquiries and resolving issues efficiently.
  • Applied organizational and analytical skills to handle multiple tasks and prioritize responsibilities effectively.
  • Developed strong communication, problem-solving, and teamwork skills through daily interactions with clients and colleagues.

Education

Sales And Negotiations Skills Certificate
Alison
04.2001 -

High School Diploma -

Medical Lyceum
04.2001 -

Inbound Sales Training
HubSpot Academy

Skills

  • Customer Support
  • Sales & Upselling
  • Microsoft Office / Google Workspace (Word, Excel, Outlook, Docs, Sheets)
  • Communication Skills
  • Problem Solving
  • Organizational Skills Teamwork
  • Multitasking, adaptability
  • English-B2
  • Ukrainian-native

Timeline

Customer Support & Warehouse Associate

07.2024 - 04.2025

Sales Associate / Customer Service

11.2023 - 06.2024

Sales And Negotiations Skills Certificate
04.2001 -

High School Diploma -

Medical Lyceum
04.2001 -

Inbound Sales Training

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Ana UngureanSales Agent (Social Media Support)