ANAND K K
Sharjah
Summary
Diploma-qualified Mechanical Engineer with over 3 years of experience in customer service and technical engineering support. Proven ability to bridge the gap between technical solutions and client needs, ensuring customer satisfaction while delivering practical, efficient engineering support.
Overview
2
2
years of professional experience
Work History
Service Advisor
Sabari Auto Garage
01.2024 - 03.2025
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Coordinated service appointments, optimizing scheduling efficiency for technicians.
- Gained familiarity with automotive repair processes to support customer understanding.
- Maintained organized records of customer interactions and service history.
Customer Service Executive
Bharat Travels And Tourism
09.2022 - 12.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in product selection, enhancing overall satisfaction and loyalty.
- Analyzed customer feedback to identify service improvement opportunities and implement changes.
- Collaborated with team members to streamline service processes, improving response times.
Education
Diploma - Mechanical Engineering
Kerala Board of Technical Education
07-2022
Plus Two -
Kerala State Board
05-2019
SSLC -
Kerala State Board
05-2017
Skills
- Responsible towards assigned tasks
- Fast learner with a positive mind set
- Self motivated, smart working and flexible team player
- Good communication, analytical and theoretical skills
- Proficiency in handling of MS Excel, MS Word and Power Point
- Customer service
- Complaint resolution
- Technical support
LANGUAGES KNOWN
English
Hindi
Malayalam
Disclaimer
I do hereby declare that all the details furnished above are true to the best of my knowledge and belief. Place: Balussery Anand k k
Timeline
Service Advisor
Sabari Auto Garage
01.2024 - 03.2025
Customer Service Executive
Bharat Travels And Tourism
09.2022 - 12.2023
Diploma - Mechanical Engineering
Kerala Board of Technical Education
Plus Two -
Kerala State Board
SSLC -
Kerala State Board
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