Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANISA MULLA

ANISA MULLA

Sharjah

Summary

Dynamic Senior Sales Advisor with a proven track record at Miniso, excelling in lead generation and client acquisition. Leveraged CRM proficiency to enhance sales presentations and optimize cross-selling strategies, resulting in significant revenue growth. Renowned for mentoring junior team members and fostering strong client relationships, driving exceptional customer satisfaction.

Professional sales leader with strong track record of driving revenue growth and building lasting client relationships. Adept at leveraging market insights and strategic planning to deliver exceptional sales performance. Highly focused on team collaboration, adapting seamlessly to changing market demands, and consistently achieving business objectives. Skilled in consultative selling, negotiation, and customer relationship management. Known for reliability, flexibility, and results-driven approach.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Miniso
08.2023 - Current
  • Provided administrative support to senior management, including scheduling appointments and managing calendars.
  • Managed and maintained accurate records and databases, ensuring data integrity and confidentiality.
  • Developed and implemented efficient filing systems, both physical and digital.
  • Coordinated travel arrangements, expense reports, and other administrative tasks.
  • Built strong relationships with colleagues, clients, and stakeholders through excellent communication and customer service skills.
  • Demonstrated adaptability and flexibility in a fast-paced environment, prioritizing tasks and meeting deadlines.
  • Utilized MS Office and other software to create documents, spreadsheets, and presentations.
  • Maintained office supplies, equipment, and facilities, ensuring a productive work environment.

Administrative Assistant

Levis Strauss & Co
01.2021 - 01.2023
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Receptionist Cum Admin

Levi Strauss & Company
01.2019 - 09.2020
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Senior Customer Service Representative

NEOMIS HAIR
02.2016 - 12.2018
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.

Education

Associate of Arts - F.Y.B.A

DON BOSCO HIGER SECONDARY SCHOOL
GOA
04-2014

Skills

  • Cross-selling strategies
  • Sales presentations
  • Mentoring
  • Client acquisition
  • CRM proficiency
  • Key account management
  • Team building
  • Objection handling
  • Performance management
  • Sales planning
  • Relationship selling
  • Sales closing
  • Closing techniques
  • Lead generation
  • Stockroom management

Languages

English
Advanced (C1)
Arabic
Beginner (A1)
Hindi
Bilingual or Proficient (C2)

Timeline

Administrative Assistant

Miniso
08.2023 - Current

Administrative Assistant

Levis Strauss & Co
01.2021 - 01.2023

Receptionist Cum Admin

Levi Strauss & Company
01.2019 - 09.2020

Senior Customer Service Representative

NEOMIS HAIR
02.2016 - 12.2018

Associate of Arts - F.Y.B.A

DON BOSCO HIGER SECONDARY SCHOOL

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ANISA MULLA