Dongdepi Sangtam
Sharjah
Summary
Seasoned travel and tourism professional with more than 5 years of experience assisting customers to fulfill their domestic and international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets. Dedicated to helping clients reach their needs and expectations.
Overview
5
5
years of professional experience
Work History
Travel Agent
Udayadev Tours & Travels Pvt. Ltd
03.2022 - 09.2023
- Coordinated with vendors to book the flights, accommodations and other components of their trips.
- Answered questions from current and prospective clients about the vacation and the benefits of purchasing packages and experiences.
- Increased business through leveraging excellent customer service and sales negotiation skills to upsell products.
Operator (Call Center) in Travel Sales Department
Omprime Technology Pvt Ltd
12.2021 - 02.2022
- · Assisting customer inquiries.
- Product knowledge using CRM systems.
- Assisting customers in making reservations and bookings for flights.
- Assisting customers with payment processes for confirmed bookings.
- Maintaining accurate and up-to-date records of customer interactions and transactions.
- Adhering to company policies, industry regulations, and legal requirements related to travel bookings.
- Following up with customers post-booking to gather feedback and ensure satisfaction.
- Providing additional assistance if needed, such as sending travel reminders or assisting with pre- travel preparations.
- Addressing customer concerns, complaints, or issues related to their travel bookings.
- Collaborating with other departments to resolve more complex problems.
Travel Consultant
Travelcue Management
04.2018 - 12.2021
- Greeting customers, responding to questions, providing outstanding customer service, and follow up with customers about their experiences.
- Building & maintaining excellent relationship with the customers.
- Understand customer requirements and focused to meet in a timely manner.
- Arranging flight tickets, car rentals, hotels and train line reservations and other additional services requested by customers through calls and emails.
- Great ability to read fare rules and apply terms and conditions accordingly.
Education
Bachelor of Arts - Arts
Unity College
Dimapur, Nagaland05.2014
Skills
- Client Relations
- CRM Software
- Travel Arrangements
- Geography Knowledge
- Customer Service
- Active Listening
- Regulations and compliance
- Critical Thinking
- Hotel Accommodations
- International and Domestic Travel
- Cancellation Policies
- Problem-Solving
- Decision-Making
- Time Management
Profession Relevant Skills
- Excellent customer service skills that ensure client satisfaction with vacation packages and travel itineraries.
- Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, canceled flights, overbooked hotels, and other travel emergencies.
- Easily communicate with contacts in countries where English isn't the primary language.
- Motivational interviewing skills to assist in truly listening to clients and recognizing what they want to create customized travel experiences that meet their expectations.
- Extensive knowledge and education of the top tourist destinations around the world, including the best restaurants, hotels, and attractions.
Lenguages
Hindi & English
Hobbies and Interests
I love to travel, and visit National Parks. In my spare time, I also go for hiking and enjoy being outdoors.
Timeline
Travel Agent
Udayadev Tours & Travels Pvt. Ltd
03.2022 - 09.2023
Operator (Call Center) in Travel Sales Department
Omprime Technology Pvt Ltd
12.2021 - 02.2022
Travel Consultant
Travelcue Management
04.2018 - 12.2021
Bachelor of Arts - Arts
Unity College
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