FRANCIS ETORNAM ATAKLI
Customer Service Officer
Sharjah,
Summary
Passionate agriculturist with proven success in optimizing farm profitability through sustainable practices. Skilled in agronomy, livestock management, and resource allocation to achieve maximum efficiency. Driven to address complex challenges in sustainable agriculture and food security, particularly in Ghana. Proven ability to exceed customer expectations by providing exceptional service and innovative solutions.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Officer
Emirates India International Exchange L P C
Dubai
11.2021 - Current
- Served as primary point of contact for customers, aiding with account maintenance and transactions.
- Attended to large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed established procedures to enter, correct and process customer data correctly to prevent duplication or data degradation.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Processed various remittance transactions with accuracy and according to company standards and legal requirements.
- Counted, verified, and handled bank deposits and armored car transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained accurate records of customer transactions in line with company procedures and policies.
- Monitored and reported suspicious customer activity in line with company compliance and security policies.
- Disbursed cash and cheques accurately while maintaining security of cash drawers.
Operations Assistant
Smithfield Agribusiness LLC
Accra
07.2019 - 08.2021
- Assisted and supervised propagation and production of annual vegetables using organic methods and integrated pest control management.
- Increased the farm's customer base through targeted marketing efforts that showcased the high quality of our products.
- Maintained and updated greenhouse equipment and technology, while ensuring their safety.
- Supervised greenhouse workers, fostering a culture of continuous improvement.
- Contributed to general maintenance of the greenhouse itself to keep facilities running smoothly.
- Trained and oversaw other greenhouse staff, ensuring safety procedures were followed.
- Assisted operations manager to forecast greenhouse demand for various plants to plan appropriately.
- Provided accurate recommendations for potting and fertilization.
- Carried out agronomic practices such as pruning, mulching, and irrigation system fitting to ensure smooth farm operation.
Farm Manager
Silver Farms And Logistics
Temale,
05.2017 - 04.2019
- Managed daily operations, maintaining a clean and organized environment for efficient workflow on the poultry farm.
- Coached employees to improve practices, techniques, and safety choices, optimizing performance and minimizing feed wastage.
- Trained farm staff on proper handling techniques, minimizing bird stress and fostering a productive work environment.
- Adjusted production strategies, such as feed adjustments, to account for changing factors such as market and weather conditions.
- Monitored flock for signs of disease or physical distress and humanely euthanized sick animals.
- Assessed flock performance regularly, identifying areas for improvement and implementing necessary changes.
- Maintained accurate record-keeping practices, tracking important data such as egg production, mortality rates, feed intake, and vaccinations.
- Managed poultry farm supplies by placing orders, restocking, and maintaining optimal inventory levels of feed and other essentials.
- Assisted in setup and poultry house clean-out and disinfection.
Business Development Associate
MBC Africa
Accra
10.2016 - 05.2017
- Boosted revenue by acquiring new clients and cementing relationships with existing ones, optimizing servicing of their accounts.
- Proactively leveraged referral networks to plan marketing initiatives that promoted business development.
- Engaged with customers through personalized interactions to build strong business relationships.
- Enhanced sales techniques and marketing plans to drive business development efforts.
- Cultivated leads by arranging potential client contacts and following through on all their service needs.
- Researched, analyzed, and projected market data for potential markets.
- Organized focus groups to design the best marketing strategy for product offerings.
- Developed knowledge of company products and services to make targeted suggestions according to customer needs.
Teaching and Research Assistant
University Of Ghana
Accra
08.2015 - 08.2016
- Collected research data through experimentation, surveys, and facilitating focus groups discussion.
- Coordinated classroom documents and assisted teachers with classroom management to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support lecturer's lesson delivery.
- Performed statistical, qualitative, and quantitative analysis, providing valuable insights for research projects.
- Performed in-depth interviews with research subjects and compiled data and analyses into reports for review by research leader.
- Supported department members with administrative, research, and academic assistance.
Education
Bachelor of Science - Agriculture
University of Ghana
Accra 04.2001 -
High School Diploma -
Accra Academy
Accra 06.2024 -
Skills
Quantitative and Qualitative Analysis
undefinedTimeline
High School Diploma -
Accra Academy
06.2024 -
Customer Service Officer
Emirates India International Exchange L P C
11.2021 - Current
Operations Assistant
Smithfield Agribusiness LLC
07.2019 - 08.2021
Farm Manager
Silver Farms And Logistics
05.2017 - 04.2019
Business Development Associate
MBC Africa
10.2016 - 05.2017
Teaching and Research Assistant
University Of Ghana
08.2015 - 08.2016
Bachelor of Science - Agriculture
University of Ghana
04.2001 -
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