Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ghaydaa Zidan

Sharjah

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Trainer

Webhelp
05.2022 - 07.2023
  • Implemented inclusive onboarding procedures and conducted engaging training sessions using multimedia and interactive exercises.
  • Evaluated individual and team training needs through surveys and assessments, leading to tailored interventions that enhanced productivity.
  • Provided continuous coaching and mentorship, fostering a positive learning atmosphere and promoting professional and personal development.

Content Moderator and Mentor

Webhelp
11.2020 - 05.2022
  • Developed and implemented guidelines to ensure adherence to company policies.
  • Mentored and trained a team of junior content moderators in best practices.
  • Collaborated with cross-functional teams to identify and mitigate content risks, conducted regular audits, and provided valuable suggestions for enhancing content quality and accuracy.

Costumer Care Agent

Revton
12.2018 - 04.2020
  • Provide excellent customer service by promptly responding to inquiries and efficiently resolving issues.
  • Effectively communicate product information, identify upselling opportunities, and cross-sell additional products or services.
  • Demonstrate strong problem-solving skills, collaborate with other departments, and contribute to a positive team environment.

Production Associate

Revton
06.2018 - 11.2018
  • Engage in the assembly and production of goods according to established procedures and quality standards.
  • Conduct quality checks and inspections to ensure products meet specifications and adhere to quality assurance protocols.
  • Collaborate with team members to identify opportunities for process improvement, efficiency enhancements, and contribute to overall production optimization.

Customer Service Representative "Paid Internship"

Souq.com "Amazon "
10.2017 - 01.2018
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Data Entry Specialist " Paid Internship "

Talal Abu-Ghazaleh Organization (TAGORG)
05.2017 - 09.2017
  • Enter and update data into databases or systems with a high level of accuracy and attention to detail.
  • Verify and cross-check information for completeness and correctness to ensure data integrity.
  • Maintain organized and up-to-date records, and execute data-related tasks efficiently within specified timeframes.

English Teacher and Principal Assistant

Storytime Kindergarten
10.2016 - 05.2017
  • Plan and deliver inclusive English lessons, adapting methods for diverse learning styles, and assess student progress, providing constructive feedback for educational development.
  • Support administrative tasks, including scheduling and record-keeping, while facilitating communication among staff, students, and parents and coordinating school events under principal guidance.

Education

Languages " Spanish And English "

Al Al-Bayt University
Amman
07.2016

Skills

  • Proficient in effective communication, teaching, and problem-solving with a strong adaptability to change
  • Possesses subject expertise, empathy, and conflict resolution skills, fostering positive interactions
  • Demonstrates meticulous attention to detail, organizational prowess, and a commitment to delivering high-quality work through efficient time management

Certification

  • ToT " Training of trainers " Certificate - Better Business Academy 2023.
  • Mini MBA - Nell Programme Academy 2019.
  • Human Resources Management Lilamas Academy 2016.

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Intermediate (B1)

Timeline

Trainer

Webhelp
05.2022 - 07.2023

Content Moderator and Mentor

Webhelp
11.2020 - 05.2022

Costumer Care Agent

Revton
12.2018 - 04.2020

Production Associate

Revton
06.2018 - 11.2018

Customer Service Representative "Paid Internship"

Souq.com "Amazon "
10.2017 - 01.2018

Data Entry Specialist " Paid Internship "

Talal Abu-Ghazaleh Organization (TAGORG)
05.2017 - 09.2017

English Teacher and Principal Assistant

Storytime Kindergarten
10.2016 - 05.2017

Languages " Spanish And English "

Al Al-Bayt University

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Ghaydaa Zidan