Dynamic Senior Engineer with a proven track record at Bharti Airtel Limited & Emirates Telecommunication , excelling in program/project management and IT service management. Spearheaded major projects, including the innovative recovery of 20,000 legacy devices, enhancing operational efficiency by 95%. Skilled in leading diverse teams and driving technology planning & governance, demonstrating exceptional problem-solving and vendor management capabilities.
Project : To recover the 20000 legacy devices from more than 5000 sites.
Project Overview:
Title: Legacy Device Recovery Project
Scope: Managed the recovery of 20,000 legacy devices across more than 5,000 sites across UAE
Objective: To efficiently coordinate the retrieval, refurbishing, and recycling of outdated technology to enhance operational efficiency and sustainability.
Roles and Responsibilities:
Led a project team , coordinating efforts across multiple departments including IT, logistics, and field operations.
Developed and implemented a detailed project plan that outlined key milestones, deliverables, and timelines.
Oversaw the logistics of device collection, including transportation and storage solutions, ensuring minimal disruption to site operations.
Project Management:
Utilized project management tools and methodologies to keep the project on track and within budget.
Conducted regular stakeholder meetings to report on project status, variances in the schedule, and budget.
Managed project risks by identifying potential issues early and devising contingency plans.
Technical Skills:
Coordinated with IT specialists to ensure data security during the device recovery process, including data wiping and ethical disposal of devices.
Assisted in the technical assessment of legacy devices to determine the viability of refurbishing or recycling components.
Achievements:
Completed the project 10% under budget and 2 weeks ahead of schedule through effective management and negotiation with vendors for cost-effective solutions.
Enhanced company sustainability by ensuring 95% of the recovered devices were refurbished or recycled, reducing waste.
Improved operational efficiency by streamlining the recovery process, which served as a model for future projects.
Communication and Coordination:
Facilitated clear and effective communication across multiple teams and stakeholders, ensuring alignment with project goals and expectations.
Developed comprehensive documentation and reporting systems that improved transparency and accountability within the project.
Key Learnings:
Gained extensive experience in handling large-scale logistics and recovery operations.
Developed strong problem-solving skills in managing a high-volume project under tight deadlines.
Project: To install 5000 routers & Switches in 1000+ locations.
Project Overview:
Title: Lead Network Implementation Engineer
Objective: Successfully deploy 5000 routers and switches across 1000 diverse locations to enhance network reliability and performance.
Technical Proficiencies:
Configured and installed various models of routers and switches to meet specific network requirements.
Utilized technologies and tools such as [Cisco , Huawei, Alcatel-Lucent,Zhone, Nokia-Seimens etc.] for effective network management.
Project Management and Coordination:
Collaborated with cross-functional teams including network architects, system engineers, and field technicians, ensuring efficient project execution.
Managed logistics and scheduling to ensure timely delivery and installation of network equipment across all locations.
Problem-solving and Innovations:
Designed custom scripts to automate configuration and deployment processes, reducing manual errors and increasing deployment speed by 30%.
Troubleshot complex network issues during installation, ensuring minimal downtime and adherence to SLAs.
Training and Leadership:
Led a team of 20 network technicians, providing training and guidance on best practices and installation procedures.
Developed comprehensive documentation that streamlined the network installation process for future projects.
Quality Assurance and Compliance:
Ensured all installations met internal standards and compliance with industry regulations,
Conducted rigorous testing and validation of each installation, achieving a 98% success rate upon first inspection.
Achievements and Impact:
Successfully completed the project within budget and two weeks ahead of the schedule.
Enhanced network performance and reliability by 40%, significantly improving client satisfaction and reducing maintenance calls.
Client Relations and Communication:
Regularly communicated with stakeholders and project sponsors, providing updates and reports through presentations and detailed documentation.
Addressed and resolved stakeholders' concerns, adapting project plans to meet evolving needs and expectations.
o Program/Project Management
o ITIL
o Telecom (BSS/OSS)
o IT Service Management
o Server and Storage Management
o Project Performance Metrics & KPIs
o Technology Planning & Governance
o Vendor Performance & Management
o Business Analysis
o Product management
o Governance & Compliance
o Firewalls & Database
Cable & Wireless worldwide from 2011 to 2012
handled 8 nos of team broadband fault maintainence & Operations
Hareesh Telecom - Manager operations from 2012 to 2014
Handled 30+ team size for telecom service operations
Alcatel-lucent network managed services from 2009 to 2011
Leading broadband network operations
Bharti Airtel Limited - from 2001 to 2009
Copper & Fiber laying end to end to network creation projects , Telecom exchange commissioning
1. 100+ kms trenching and fibre & copper laying creating end to end connectivity successfully on time
2. 1000+ nos of multiple vendor routers software upgradation completed on time
3. 7000+ legacy based PRI & data products migrated to GPON technology
4. Identified 5000+ low utilized devices and optimized resources effectively on time
5. Planning & Execution for installation of radio devices in the GPON non coverage areas ( 25+ sites )
6. 5 yrs in installation & Fault maintainence of all telecom services including data & voice ( complete telecom operations)
7. Leading the team of NOC operations 18 members in three shifts , maintaining 5000+ ( entire south india ) routers & switches fault maintainence ( Network Operations )
Cisco Certified Network Professional
Microsoft Azure fundamentals
Power BI data analyst associate
ITIL - V3 Foundation