Hasan Qazaq
Sharjah
Summary
Two-time recipient of the Best Performer Medal for exceeding collection goals with a proven track record in debt recovery and customer service excellence, notably at Hadaf Al Khaleej Debt Collection Office.
Skilled in client relations and Excel, I've led teams to surpass sales targets and achieve a 20% increase in customer retention. Expert in driving performance improvements and making strategic decisions
Overview
5
5
years of professional experience
Work History
Debt Collector Agent
Hadaf Al Khaleej Debt Collection Office
02.2024 - Current
- Two-time recipient of the Best Performer Medal for exceeding collection goals and delivering superior results.
- Helped to a supportive work by sharing expertise, providing guidance to colleagues, and supporting team efforts to meet and exceed departmental objectives.
- Assisted customers in understanding and resolving their debt issues and answering questions regarding the bank procedures.
- Dealt with high profile customers discussing their liabilities and negotiating with them to find a suitable way to close their liabilities bank.
- Built sustainable relationships with customers to establish trust and achieve high rates of debt recovery.
Operations Manager
ALO For Feed Products
01.2022 - 11.2023
- Achieved a 30% cut in cost by finding a new product after working with the department of product
development by reducing the efficiency by 10% of the new product which led to 23% cheaper product. - Achieved 15% increase in sales in 2022, by setting quarter and annual goals in cooperation with the stakeholders through monthly meetings after reviewing the company progress.
- Changed process follow-up meetings from monthly to weekly which led to 17% increase in overall work efficiency and productivity.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Customer Service Representative
ALO For Feed Products
03.2021 - 10.2023
- Developed a new customer service strategy that resulted in a 20% increase in customer satisfaction scores and a 10% decrease in customer complaints within the first six months.
- Developed and implemented a new customers management system resulting in a 30% increase in customers retention and a 15% increase in productivity.
- Managed a project to streamline the supply chain process, resulting in a 10% reduction in inventory costs and a 90% increase in on-time delivery rates.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Sales Coordinator
XO Textiles And More.
05.2019 - 03.2021
- Lead, trained and motivated a sales team of 8 to achieve sales goals, resulting in a 10% increase in revenue and a 70% increase in customer satisfaction.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Maintained long-term relationships with high net-worth clients resulting in a 20% increase in customer retention and a 5% increase in customer satisfaction within the second half of 2020.
- Hit 25% more brand awareness by working with the marketing department to implement new customer service tactics.
Education
BBA - Business Administration And Management
Tishreen University
Syria, Lattakia09.2022
Online Course. - Project Management
Google
Online - Remote11.2023
Skills
- Debt Recovery Strategies
- Skip tracing techniques
- Stress Tolerance
- Call center experience
- Client Relations
- Customer research
- Proficiency in Excel
- Performance Improvements
- Account Management
- Cost Control
- Organizational Skills
- Decision-Making
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Beginner (A1)
Accomplishments
- Supervised team of 80+ staff members in Marketing company in turkey remotely, helping team achieving their targets closing clients.
Timeline
Debt Collector Agent
Hadaf Al Khaleej Debt Collection Office
02.2024 - Current
Operations Manager
ALO For Feed Products
01.2022 - 11.2023
Customer Service Representative
ALO For Feed Products
03.2021 - 10.2023
Sales Coordinator
XO Textiles And More.
05.2019 - 03.2021
BBA - Business Administration And Management
Tishreen University
Online Course. - Project Management
Google
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