Heba ELNahas
Sharjah,
Summary
Enthusiastic about continuous learning and professional development, with a strong aptitude for effective communication with colleagues and clients alike. Experienced in business management and skilled in organizing operations to achieve efficient outcomes. Known for a collaborative and cheerful demeanor, I thrive in diverse team environments. Seeking new opportunities to further develop my skills and contribute positively.
Overview
8
8
years of professional experience
Work History
Trustee Services
Seal Real Estate Registration Trustee
04.2024 - 07.2024
- point of communication with Dubai Land Department.
- keep track of records and prepare form/ fillings.
- conducting financial reports.
- responsible for ensuring smooth transactions for seal clients.
Secretary
Three Star Foam Factory
01.2019 - 10.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled day-to-day accounting processes to drive financial accuracy.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Contacted clients to schedule appointments and discuss progress of cases.
Secretary
Amana Trust Real Estate
02.2018 - 12.2018
- Created and updated records and files to maintain document compliance.
- Receiving calls and helping customers with general information and inquires.
- Handling the branch emails and scheduling customer appointments.
- Finishing and updating requests and transactions
Secretary
Abdulla Al Dhuhoori General Maint. Cont-LLC
01.2017 - 12.2017
- Calling companies related to construction
- Checking and providing Quotes Receiving and sending emails
- attending meeting with the team
- managing the calendar for the General Manage
Education
High School Diploma -
Al Shola Private School
Sharjah06.2015
Skills
- Complaint Handling
- Call center experience
- Customer Service
- Excellent Communication
- Handling Customer Complaints
- Data Entry
- Customer Relationship Management
- Account Management
- Client Relationship Building
- Workflow Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Trustee Services
Seal Real Estate Registration Trustee
04.2024 - 07.2024
Secretary
Three Star Foam Factory
01.2019 - 10.2020
Secretary
Amana Trust Real Estate
02.2018 - 12.2018
Secretary
Abdulla Al Dhuhoori General Maint. Cont-LLC
01.2017 - 12.2017
High School Diploma -
Al Shola Private School
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