hiba dafaallah
sales excutive
Sharjah
Summary
Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Dynamic Sales Executive with more than 5 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Sales Excutive
Setup Zone Company
12.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Managed over 20 customers per day in scheduled meetings .
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Gained extensive knowledge in data entry, analysis and reporting
Customer Services
Expo Dubai Cop28
11.2023 - 12.2023
- Managed high call volume while maintaining courteous and professional demeanor.
- Updated account information to maintain customer records.
- Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Overcame language barriers when necessary by utilizing translation tools or coordinating assistance from multilingual colleagues.
- Managed over 100 called per day .
- Increased 25% of the company sales .
Sales Manager
Sunflower Company
01.2022 - 02.2023
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales Agent
C Beauty Company
05.2018 - 12.2021
- Logged reports, expenses, receipts, and sales in company database.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Managed largest region for organization from initial contact through to closing and servicing.
- Worked closely with cross-functional teams such as operations, finance, and logistics to ensure smooth order fulfillment processes for customers.
Education
No Degree - Selling Skills And Sales Operations
Hubspot Academy
Online 05.2001 -
No Degree - Sales And Marketing Education
Coursera
Online 05.2001 -
Bachelor of Arts - Architecture
Bahri University
Sudan,bahri 05.2001 -
Skills
Relationship Building
Microsoft applications proficiency
Order Management
Analytical Thinking
Employee Guidance
Engaging with Diverse Customers
Relationship Building
Upselling expertise
Marketing initiatives
Timeline
Sales Excutive
Setup Zone Company
12.2023 - Current
Customer Services
Expo Dubai Cop28
11.2023 - 12.2023
Sales Manager
Sunflower Company
01.2022 - 02.2023
Sales Agent
C Beauty Company
05.2018 - 12.2021
No Degree - Selling Skills And Sales Operations
Hubspot Academy
05.2001 -
No Degree - Sales And Marketing Education
Coursera
05.2001 -
Bachelor of Arts - Architecture
Bahri University
05.2001 -