Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Certification
Accomplishments
Work Availability
Interests
Work Preference
Hi, I’m

HILDA AMOAKOHENE

ADMINISTRATIVE SECRETARY
Sharjah,SH

Summary

Organized and dedicated Administrative secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
years of professional experience
6
years of post-secondary education
1
Language
2
Certificates

Work History

INCLUSION GHANA (N.G.O)
ACCRA - GHANA

ADMINISTRATIVE OFFICER
2017.01 - 2018.01 (1 education.year_Label)

Job overview

  • Undertook year contract at Inclusion Ghana in Administration, as secretary and also as field personnel for advocacy on persons with intellectual disability.
  • Participated in team-building activities to enhance working relationships.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with customers to understand needs and provide excellent service
  • Increased customer satisfaction by resolving issues
  • Identified issues, analyzed information and provided solutions to problems
  • Handled 30 calls per day to address customer inquiries and concerns.

Vicdoris Pharmaceutical Ltd, Vicdoris Pharmaceutical
ACCRA - GHANA

SECRETARY INTERN
2013.01 - 2014.01 (1 education.year_Label)

Job overview

  • Preparing Tenders
  • Typing of Company Correspondents
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Created and updated records and files to maintain document compliance
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries
  • Responded to 200 daily inquiries from callers seeking information
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery
  • Drafted professional memos, letters and marketing copy to support business objectives and growth

National Service Secretariats
ACCRA - GHANA

ADMINISTRATIVE OFFICER
2012.01 - 2013.01 (1 education.year_Label)

Job overview

  • Had national service in General Administration Department at National Service headquarters
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Scheduled office meetings and client appointments for staff
  • Maintained company handbook to outline policies and provide insights to company mission and values
  • Increased customer satisfaction by resolving issues
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Received 30 calls daily

Produce Buying Company Ltd, PBC
ACCRA - GHANA

SECRETARY INTERN
2010.01 - 2011.01 (1 education.year_Label)

Job overview

    • Typing of company's letters
    • Keeps register on movement of closed files within office
    • Ensures effective management of records and archival materials within office
    • Assisting head of department
    • Prepared memorandum of understanding
    • Received telephone calls and channeled problems to appropriate directorate
    • Performed other duties given by superiors
    • Maintained properly organized reception area
    • Received visitors courteously and responded to enquire politely / direct them to appropriate offices after seeking consent of officers concerned.
    • Responded to emails and other correspondence to facilitate communication and enhance business processes.
    • Responded to inquiries from callers seeking information

Education

ACCRA POLYTECHNIC UNIVERSITY
GHANA

HIGHER NATIONAL DIPLOMA from SECRETARIAL AND MANAGEMENT
2009.01 - 2012.01 (3 education.years_Label)

University Overview

METHODIST GIRLS HIGH SECONDARY SCHOOL
GHANA

GED
2000.01 - 2003.01 (3 education.years_Label)

University Overview

Skills

Attention to Detail

Multitasking Abilities

Good Telephone Etiquette

Organization and Time Management

Self-Motivated

Problem-Solving

Excellent Communication

Additional Information

Additional Information
  • MARITAL STATUS, NATIONALITYGhanaianDATE OF BIRTH26/08/1987

Timeline

ADMINISTRATIVE OFFICER
INCLUSION GHANA (N.G.O)
2017.01 - 2018.01 (1 education.year_Label)
SECRETARY INTERN
Vicdoris Pharmaceutical Ltd, Vicdoris Pharmaceutical
2013.01 - 2014.01 (1 education.year_Label)
ADMINISTRATIVE OFFICER
National Service Secretariats
2012.01 - 2013.01 (1 education.year_Label)
SECRETARY INTERN
Produce Buying Company Ltd, PBC
2010.01 - 2011.01 (1 education.year_Label)
ACCRA POLYTECHNIC UNIVERSITY
HIGHER NATIONAL DIPLOMA from SECRETARIAL AND MANAGEMENT
2009.01 - 2012.01 (3 education.years_Label)
METHODIST GIRLS HIGH SECONDARY SCHOOL
GED
2000.01 - 2003.01 (3 education.years_Label)

Certification

CHILD PSYCHOLOGY

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
Availability
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Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading and listening to Music

Work Preference

Location Preference

On-SiteRemote

Important To Me

Healthcare benefitsWork from home optionFlexible work hoursPaid sick leaveCareer advancement

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HILDA AMOAKOHENEADMINISTRATIVE SECRETARY