Ramsha Jamali
Sharjah
Summary
Open-minded individual with a proven track record in management. Interpersonal and managerial skills consistently contribute to success. Driven by a strong desire to grow and enhance skillset, always striving for self-improvement. Developed excellent communication skills through professional experiences. Team player who prioritizes team success and makes individual contributions for overall success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Bytedance - TikTok
10.2021 - 09.2024
- Assuring excellent performance Golden Assessment project and SPS Project for video, non-video, and photo queues.
- POC of PK R1 & GT Participating in Scrum calls in the absence of the TL and providing a rundown of daily numbers and expected completion
- Extracted data for SQA errors using Data power. After completing the report and providing RCA for SQA's errors and categorizing them per error category, provide in-depth analysis. To the direct team lead, summarize all key highlights, lowlights, and trends.
- POC for Policy meeting, consistently cascading team questions to CP and Market POCs. Hosting all internal calls for the PK R1 SQA team for all policy questions and concerns from the BPO site.
- POC for NLPK Quantitative calibrations Responsible for conveying QC results to all team members. Assisting in the clarification of SQA team doubts regarding NLPK QC cases.
- POC for reporting on non-video queues developed a new method to report non-video data that is shared within the team. The new format captured deep-dives and detailed analysis of the non-video performances. Assist in the establishment of internal and external alignments by discussing grey area cases. Accuracy calculation by inputting the data in Global calculators. Reporting the top policy errors, providing case examples to help the team understand the feature policy.
- POC for Juren along with MS team to create tests on top error policies to reduce the errors that are being made. this whole process was initiated to ensure SQAs are on top of policy alignment changes and reduce their Diff Cases and Bad cases.
- Led the implementation of global and regional projects in partnership with outsourced vendors, ensuring smooth execution and seamless coordination across multiple teams and stakeholders
- Managed the deployment process from planning through execution, optimizing project timelines and deliverables
- Utilized Agile, Scrum, and the Pareto principle (80/20 Rule) to analyze historical and current performance data, identifying areas for improvement and prioritizing actions to meet business objectives
- Developed and executed action plans to address operational challenges and streamline workflows
- Acted as a primary liaison between internal teams, product managers, and external stakeholders to gather feedback and close the feedback loop, leading to continuous process optimization and efficiency improvements across multiple markets
- Developed and ran global Weekly Business Reviews (WBRs) to assess and validate key performance metrics, track progress on goals, and implement actionable improvement plans for the APAC region, fostering data-driven decision-making
- Spearheaded mentoring programs for new analysts across diverse regions, including Malaysia, Korea, Japan, Philippines, Thailand, Vietnam, and Indonesia
- Ensured smooth integration of new hires into the team, fostering collaboration and upholding company culture throughout the onboarding process
- Led the creation and automation of regional reporting dashboards, significantly enhancing data analysis accuracy and the timeliness of performance reporting
- Provided ongoing analysis to stakeholders, offering insights into performance trends and areas for improvement
- Cross-Regional Leadership: Facilitated the mentoring of new analysts across multiple APAC markets, improving onboarding efficiency and reducing error rates through targeted training initiatives
- Enhanced Stakeholder Communication: Streamlined communication channels with internal and external stakeholders, ensuring swift feedback loops and effective collaboration, contributing to the overall success of regional projects
Education
BA (Hons) - Tourism Management
Asia Pacific University of Technology Management
Kuala Lumpur, Malaysia02-2021
Higher Secondary Certificate -
Private Candidate
Karachi, Pakistan05-2017
Skills
- MS office
- Social media marketing
- Content writing
- Process flow development
- Quality assurance
- Data analysis
- Mentoring and training
- Bug tracking
- Project management
- Report analysis
Certification
- Lean Six Sigma Yellow Belt
- Scrum Master Agile
- Foundation Digital
- Marketing Expert
Accomplishments
- Pakistan Cultural Handbook: the document was created to make it easier for non-language Pakistani market participants to enhance their cultural knowledge. After the launch of the cultural handbook There has been a 20.9% increase in the passing rate (set at 9/10) and a 6% increase in the test scores from pre to post test of the cultural handbook.
- 83.33% Efficiency Improvement: Automated regional reporting systems.
- 97% Accuracy in APAC Region: Improved overall quality and accuracy of data reporting.
- 7% Quarterly Outsource Quality Improvement: Drove an average 7% quarterly improvement.
- Cross-Regional Leadership: Facilitated the mentoring of new analysts across multiple APAC markets.
- Enhanced Stakeholder Communication: Streamlined communication channels with stakeholders.
Languages
English
Advanced (C1)
Urdu
Bilingual or Proficient (C2)
Timeline
Quality Assurance Analyst
Bytedance - TikTok
10.2021 - 09.2024
- Lean Six Sigma Yellow Belt
- Scrum Master Agile
- Foundation Digital
- Marketing Expert
BA (Hons) - Tourism Management
Asia Pacific University of Technology Management
Higher Secondary Certificate -
Private Candidate
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