Microsoft Office (incl Copilot)
Ladina Pia Bodmer
Senior Process & Quality Specialist
Neuhausen
Summary
Legally trained professional with a Master's and Bachelor's degree in Law, complemented by extensive experience in risk-oriented roles within the financial sector. Proven expertise in regulatory compliance, legal advisory, and international legal frameworks. Known for strong analytical skills, a pragmatic mindset, and the ability to translate complex legal issues into actionable business solutions.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Process & Quality Specialist
UBS AG
06.2024 - Current
- Maintained up-to-date knowledge on relevant regulations within the industry, ensuring company practices remained compliant at all times.
- Conducted detailed root cause analyses following any non-conformance events, leading to swift identification and mitigation of potential risks.
- Enhanced team performance through regular training sessions and knowledge sharing, resulting in an increase in overall efficiency.
- Analyzed data from various sources to identify trends impacting quality, making strategic recommendations for improvements based on findings.
Business Management & Development
UBS AG
03.2023 - 05.2024
- Provided valuable input during team meetings, contributing to the development of new strategies for inventory management and overall operational excellence.
- Participated in business development activities, supporting the acquisition of new clients and expansion of service offerings.
- Contributed to business development efforts, attracting new clients and expanding the firm's assets under management.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for effective replenishment and inventory management.
Business & Risk Support
Credit Suisse AG
10.2018 - 02.2023
- Monitored and executed compliance and risk reviews in line with Swiss and International regulations.
- Led regulatory and due diligence projects for international clientele.
- Implemented measures to maintain compliance across global operations.
Head Center of Competence
Credit Suisse AG
03.2018 - 09.2018
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Client Manager
Credit Suisse AG
02.2016 - 02.2018
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Junior Banking Program
Credit Suisse AG
08.2014 - 01.2016
- Supported HNW and UHNW clients with regulatory and compliance matters.
- Delivered exceptional client service in alignment with the bank's standards, Swiss and International Regulations.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Gained foundational knowledge in banking operations, client service, and financial products.
Education
Master of Arts - Law
Fernuni Schweiz
Brig 04.2001 -
Bachelor of Arts - Law
Fernuni Schweiz
Brig 04.2001 -
Certificate - Banking And Finance
Center For Young Talents in Banking
Zurich 04.2001 -
High School Diploma -
Kantonsschule Zürcher Unterland
Bülach 04.2001 -
Skills
Data interpretation
Software
GenAI (Chat GPT, Gemini, Copilot)
Timeline
Process & Quality Specialist
UBS AG
06.2024 - Current
Business Management & Development
UBS AG
03.2023 - 05.2024
Business & Risk Support
Credit Suisse AG
10.2018 - 02.2023
Head Center of Competence
Credit Suisse AG
03.2018 - 09.2018
Client Manager
Credit Suisse AG
02.2016 - 02.2018
Junior Banking Program
Credit Suisse AG
08.2014 - 01.2016
Master of Arts - Law
Fernuni Schweiz
04.2001 -
Bachelor of Arts - Law
Fernuni Schweiz
04.2001 -
Certificate - Banking And Finance
Center For Young Talents in Banking
04.2001 -
High School Diploma -
Kantonsschule Zürcher Unterland
04.2001 -
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