Mohammed Nawazuddin
Elmshorn
Summary
Experienced service IT professional with a strong background in troubleshooting, repair, Network Support and maintenance of complex systems. Demonstrates exceptional skill in collaborating with teams, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and a results-driven approach. Proficient in diagnostics, system optimization, and providing excellent customer support.
Overview
15
15
years of professional experience
Work History
Dedicated Service Engineer (DSE)
Hemmersbach Experts GmbH
11.2023 - 02.2024
- Level 3 end-user support for standardized, manufacturer-independent repairs, installations, relocations, expansions, and modifications for hardware and software (IMAC/D)
- User management in DHCP, Active Directory
- Assisting with employee onboarding and familiarization with customer processes and services
- Supporting standard and non-standard applications
- Ensuring compliance with Service Level Agreements (SLA) & Operational Level Agreements (OLA)
- SecurePCD Cloud Networking
Onsite Support Engineer
Experis ManPower Group
05.2022 - 10.2023
- Company Overview: Project: British American Tobacco (BAT-Fujitsu)
- Assisted in implementing new IT processes and equipment
- Laptop replacements (Lenovo to Dell)
- Data migration to OneDrive
- Technical maintenance of conference rooms (Teams Hub, Display Hub, Table Display, ClickShare)
- Windows installations via Software Center
- Testing new devices such as monitors, keyboards, headsets, mice, and docking stations
Desktop IT Support
Marelli Automotive Lighting
08.2021 - 04.2022
- Company Overview: Brotterode-Trusetal, Thüringen (Infosys)
- ServiceNow (Ticket System)
- MDM, Workspace management
- PXE Booting configuration
- Remote support and troubleshooting
- Printer configuration and TCP/IPv6 setup
- Brotterode-Trusetal, Thüringen (Infosys)
IT Technician
GbR Leipzig / Magdeburg
03.2019 - 02.2020
- Level 1 & Level 2 IT support
- Monitoring and maintaining computer systems and networks
- Testing and implementing new technologies
Desktop IT Support
Bayer AG
02.2016 - 09.2018
- Company Overview: Leverkusen Computer Center
- IT user support via Service Desk / Help Desk
- Troubleshooting LAN and WLAN issues
- VPN configuration and management
- Task coordination in Application, Release, and Lifecycle Management
- Leverkusen Computer Center
Tech Support (Remote Service)
Assured Systems and Solutions Pvt Ltd.
05.2013 - 09.2015
- Network and data management
- Outlook configuration
- Uploading Bing Maps data
- Troubleshooting issues via Skype / TeamViewer
Service Engineer
Modern Equipments L.L.C
11.2010 - 09.2012
- Company Overview: (Oman – Muscat / Sohar)
- Servicing and repairing CNC machines and welding equipment
- Building and plant technology maintenance
- Training personnel on machine operations
- Sales and marketing of company products
Software Technician
Blackberry Redington
05.2009 - 09.2010
- Company Overview: - Marketstar India Pvt Ltd
- Repairing and replacing IT equipment as needed
- Mobile device support
- Providing assistance via calls, emails, and chat
Education
Bachelor of Science - Mobility and Logistics
Hochschule Rhein-Waal University
01.2021
Bachelor of Science - Electronics
Osmania University
01.2010
Skills
- Enterprise Resource Planning with SAP (TERP 10 on S/4 HANA)
- MS Office Suite (Excel, Word, PowerPoint – Advanced proficiency)
- Networking & IT Support (Active Directory, DHCP, VPN, LAN/WLAN troubleshooting, MDM)
- Ticketing Systems: ServiceNow
- Remote Support Tools: TeamViewer, Skype
- E-commerce Marketing
Hobbies and Interests
- Cooking
- Playing PlayStation
- Billiards
Languages
German
Upper intermediate (B2)
English
Advanced (C1)
Urdu
Advanced (C1)
Timeline
Dedicated Service Engineer (DSE)
Hemmersbach Experts GmbH
11.2023 - 02.2024
Onsite Support Engineer
Experis ManPower Group
05.2022 - 10.2023
Desktop IT Support
Marelli Automotive Lighting
08.2021 - 04.2022
IT Technician
GbR Leipzig / Magdeburg
03.2019 - 02.2020
Desktop IT Support
Bayer AG
02.2016 - 09.2018
Tech Support (Remote Service)
Assured Systems and Solutions Pvt Ltd.
05.2013 - 09.2015
Service Engineer
Modern Equipments L.L.C
11.2010 - 09.2012
Software Technician
Blackberry Redington
05.2009 - 09.2010
Bachelor of Science - Electronics
Osmania University
Bachelor of Science - Mobility and Logistics
Hochschule Rhein-Waal University
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