Monique Harmsen
Registered Nurse
Ahrensburg
Summary
In 2007 I graduated from The University of Notre Dame's School of Nursing in Fremantle, Western Australia. I chose to specialise in Mental Health Nursing and have been working primarily as a Mental Health Nurse since then. My training and work experience in Nursing have enabled me to build on my communication and time-management skills. I possess a strong work ethic and always aim to provide the best possible care. I enjoy working as part of a team, irrespective of the different environments I have been employed in. Through my interpersonal skills I have been able to contribute to creating a work environment that brings the best out of people.
Overview
40
40
years of professional experience
2008
2008
years of post-secondary education
Work History
Registered Nurse
Bethesda Clinic
03.2023 - 12.2023
Mental Health Registered Nurse
IHMS
12.2022 - 02.2023
Clinical Nurse - Mental Health at Head to Health Midland
St. John of God Social Outreach
03.2022 - 12.2022
- To provide assessments and psychosocial support on a short- to medium-term basis to a number of clients with varied concerns.
- To refer clients to different service providers as need dictates.
Mental Health Nurse
IHMS (International Health and Medical Services) - Onshore
10.2018 - 02.2022
- To provide mental health care to detainees.
- The population consisted of people who had served a prison sentence of 12 months or more and who subsequently had their visa cancelled, 'Airport Turnarounds', people who tried to enter Australia without a valid visa or who were suspected of trying to work without permission and people who had been picked up after a raid and found not to be in possession of the necessary papers.
- All detainees underwent regular Mental Health Assessments (MHAs) and were offered psychological support.
- In addition the Special Monitoring and Engagement (SME) Plan provided additional support for clients who were at an increased of risk of self-harm or suicide.
Mental Health Nurse
IHMS (International Health and Medical Services); Subsidiary of International SOS
08.2017 - 05.2018
Mental Health Nurse
IHMS (International Health and Medical Services); Subsidiary of International SOS
12.2015 - 06.2017
- To provide mental health care to Asylum Seekers and Refugees.
Mental Health Nurse
IHMS (International Health and Medical Services)
03.2014 - 02.2015
- To provide support for clients in detention.
- To perform mental health assessments as per screening schedule.
- To write progress notes.
- To assess clients with a mental illness coming in from the community and decide on follow-up care.
- To perform risk assessments.
- To write Mental Health Management Plans.
- To administer medications.
- To liaise with external health care providers.
- To hold daily meetings with stakeholders (DIBP and Serco) for clients who were at risk.
- To attend weekly telephone conference for all centres.
- To supervise new staff.
Registered Nurse - Mental Health - level 1.7
NurseWest Health Corporate Network
04.2013 - 03.2014
- To admit and discharge patients.
- To provide effective nursing care through building rapport.
- To perform risk assessments.
- To do security checks.
- To maintain a safe ward environment.
- To administer medication.
- To write progress notes.
Registered Nurse Level 1.2
Perth Clinic
02.2010 - 09.2012
- To admit and discharge patients.
- To conduct Mental State Examinations.
- To provide effective nursing care through building rapport.
- To perform risk assessments.
- To administer medication.
- To write progress notes.
- To run the creative Group.
Registered Nurse Level 1.1
Graylands Hospital
02.2008 - 02.2009
- To provide effective nursing care.
- To maintain a safe environment.
- To administer administration.
- To perform risk assessments.
- I successfully completed the 6 weeks intensive training (Graduate Program).
Customer Services Disputes Associate (Dutch/Flemish market)
American Express Services Europe Ltd
11.1997 - 05.2000
- To resolve disputes between card holders and establishments.
- To contact clients (card holders) to inform them about progress and request additional information in relation to their claim if necessary.
- To communicate with Establishment Services Disputes by phone or email.
- I assisted in formatting the letters that were generated through the automated reply system.
Establishment Services Disputes Associate (Dutch/Flemish market)
American Express Services Europe Ltd
11.1997 - 05.2000
- To resolve disputes raised by card holders.
- To contact clients (establishments) by letter or phone.
- To liaise with our Front Office in Amsterdam.
- To send written communication to Customer Service Centres worldwide.
- To maintain a positive relationship with clients.
- I achieved to organise all outstanding cases and prioritise them in relation to monetary value when our new computer system crashed.
Account Management Associate (Dutch/Flemish market)
American Express Services Europe Ltd
11.1997 - 05.2000
- To process address changes.
- To execute name changes for small companies.
- To process transfers.
- To cancel cards/accounts.
- I assisted other departments whenever the need arose.
Account Management Associate for American Express (Dutch/Flemish market)
Manpower UK Limited
11.1996 - 11.1997
- To process address changes.
- To execute name changes for small companies.
- To process transfers.
- To cancel cards/accounts.
Private Investigator
Self-employed
10.1995 - 10.1996
- Process Serving.
- Surveillance.
- Tracing.
- Report writing.
Flight Attendant
Caledonian Airways Limited
05.1995 - 10.1995
- To maintain passenger safety.
- To prepare the aircraft for take-off and landing.
- To serve meals and drinks.
- To sell duty free goods.
Gatwick Handling Ltd
06.1994 - 04.1995
- To check in passengers.
- Adhere to all safety regulations.
- To answer questions and provide information.
Administrator
Preventief Medisch Centrum (PMC)
10.1991 - 05.1993
- Sending out invoices.
- Contacting clients.
- Liaising with staff.
Telephonist/Administrator
Damco - van Swieten B.V.
09.1989 - 09.1991
- Operating switchboard (30 lines).
- To provide information and answering questions using my language skills.
- To perform administrative duties when possible, e.g. checking letters.
- I provided training for new staff.
Telephonist/Receptionist
Randstad
04.1984 - 06.1989
- Answering the phone.
- Operating switchboard.
- Meeting and greeting clients.
Education
Bachelor of Nursing -
The University of Notre Dame
Fremantle, WADiploma of Laboratory Technology - undefined
TAFE e-Central
East Perth, WATraining
- Graduate Program Perth Clinic, 2011
- Introduction training Graylands Hospital, 2008
- Home Study course in Private Investigation, 1996
- In-House training program Caledonian Airways, 1995
- In-House training program Gatwick Handling, 1994
Mobile Phone
+49 15154691861
Timeline
Registered Nurse
Bethesda Clinic
03.2023 - 12.2023
Mental Health Registered Nurse
IHMS
12.2022 - 02.2023
Clinical Nurse - Mental Health at Head to Health Midland
St. John of God Social Outreach
03.2022 - 12.2022
Mental Health Nurse
IHMS (International Health and Medical Services) - Onshore
10.2018 - 02.2022
Mental Health Nurse
IHMS (International Health and Medical Services); Subsidiary of International SOS
08.2017 - 05.2018
Mental Health Nurse
IHMS (International Health and Medical Services); Subsidiary of International SOS
12.2015 - 06.2017
Mental Health Nurse
IHMS (International Health and Medical Services)
03.2014 - 02.2015
Registered Nurse - Mental Health - level 1.7
NurseWest Health Corporate Network
04.2013 - 03.2014
Registered Nurse Level 1.2
Perth Clinic
02.2010 - 09.2012
Registered Nurse Level 1.1
Graylands Hospital
02.2008 - 02.2009
Customer Services Disputes Associate (Dutch/Flemish market)
American Express Services Europe Ltd
11.1997 - 05.2000
Establishment Services Disputes Associate (Dutch/Flemish market)
American Express Services Europe Ltd
11.1997 - 05.2000
Account Management Associate (Dutch/Flemish market)
American Express Services Europe Ltd
11.1997 - 05.2000
Account Management Associate for American Express (Dutch/Flemish market)
Manpower UK Limited
11.1996 - 11.1997
Private Investigator
Self-employed
10.1995 - 10.1996
Flight Attendant
Caledonian Airways Limited
05.1995 - 10.1995
Gatwick Handling Ltd
06.1994 - 04.1995
Administrator
Preventief Medisch Centrum (PMC)
10.1991 - 05.1993
Telephonist/Administrator
Damco - van Swieten B.V.
09.1989 - 09.1991
Telephonist/Receptionist
Randstad
04.1984 - 06.1989
Diploma of Laboratory Technology - undefined
TAFE e-Central
Bachelor of Nursing -
The University of Notre Dame
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