Muhammed Ali Khan
Sharjah
Summary
Focused and enthusiastic, promoting exceptional skill in diagnosing issues and performing repairs. Reliable Technician with undeniable troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Bilingual and effective in following written and verbal instructions to perform any task at hand. Ambitious student pursuing Master Tech certification. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Overview
7
7
years of professional experience
Work History
Mercedes-Benz Certified Technician
Mercedes-Benz Authorise Service Cntr (Good Gears)
04.2020 - Current
- Performed all levels of repairs on various Mercedes-Benz models.
- Maintained a great relationship and communication with Management, Clients, Service Advisors, Shop Foreman, Parts Department, and other Technicians.
- Received repair orders from team leader and promptly analyzed the complaint(s), identified the cause, and performed the correction(s) accurately and in a timely manner.
- Maintained an extremely low come-back repair rate.
- Prepared detailed repair quotes with labor times for customer pay clients and internal repair orders.
- Requested parts for vehicles under warranty, labeled and turned in defective parts for warranty claim processing.
- Followed factory repair instructions on WIS program as well as verbal instructions, accessed factory labor times on ASRA, and found warranty damage codes for defective parts.
- Navigated Star Wiring and interpreted complex wiring diagrams for electrical diagnostics and repairs.
- Removed, disassembled, rebuilt, and reinstalled engines, transmissions, front/rear differentials, transfer cases, and all powertrain/drivetrain components.
- Maintained shop supplies and tools, special tools, my own personal tools and work area.
- Performed and stayed up to date with Mercedes-Benz bulletins and campaigns, including the recent Emissions Modification Programs for some diesel models.
- Performed four wheel alignments to factory specifications.
- Completed quarterly certification classes through Learning Link website, also completed numerous online and in-person training courses.
- Performed quick lube, A, B, and pre-paid maintenance services including thorough multi-point inspections during all services and prepared quotes for possible upsells.
- Performed Pre-Delivery Inspections on new vehicles delivered to the dealership.
- Cleaned and maintained designated areas of shop on weekly clean up days, trash removal, nightly floor mopping, toolbox and lift cleaning.
Auto Parts Warehouse Manager
Sublime Trading FZ LLC
12.2019 - 04.2021
- Maintained pro-level race cars and equipment in an intense and high speed work environment to participate in IMSA races.
- Kept inventory of race cars, team owner personal cars, spare parts, special tools, travel equipment, and shop supplies.
- Consolidated all cargo and race cars into two full length enclosed team trailers.
- Traveled out of state with race team, unloaded team trailers and setup shop at race track.
- Provided support for on track primary technician. Etc. tires, air tank supply for air tools and vehicle air jacks, fuel, torqued wheels after pitstop.
- After every race or practice session, disassembled race cars like, Porsche 911 GT3, Mercedes-Benz AMG GT3.
- Replaced or repaired racecar components that were found damaged during inspection or had reached the end their service life.
- Maintained a spotless work area at all times before and after complex repairs on racecar's.
- Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
Self Emplyed
AUSTECH ROADSIDE ASSISTANCE
11.2016 - 10.2017
- Reviewed catalogs and computer databases to search and locate correct parts for customer Caterpillar Engines according to model and year.
- Researched and identified alternative vendors with better prices.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Communicated product expertise and department process improvements to meet organizational goals.
- Followed standards of care and compliance per company and legal requirements.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Reviewed special orders with inventory manager to guarantee efficient delivery.
- Opened crates to replenish stocked items in proper aisles.
- Received, examined and reshelved returned parts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
CDA COLLEGE LARNACA
CYPRUS03.2013
Bachelor of Arts - BBA ECNOMICS
CRESCENT MODEL HIGH SCHOOL
PUNJAB , PAKISTAN04.2011
High School Diploma -
ACCOCIATE DEGREE , PROFESSIONAL MECHENICAL SKILLS
PUNJAB UNIVERSITY, PAKISTAN02.2009
Skills
- Technologically advanced
- Customer service experience
- Ability to troubleshoot
- Ability to prioritize effectively
- Maintenance and repair
- Document preparation
- Deadline compliance
- Issue resolution
- Equipment maintenance
- Customer interaction
- Dial/Digital/Vernier Calipers
- Health and safety regulations
- Product inspections
Timeline
Mercedes-Benz Certified Technician
Mercedes-Benz Authorise Service Cntr (Good Gears)
04.2020 - Current
Auto Parts Warehouse Manager
Sublime Trading FZ LLC
12.2019 - 04.2021
Self Emplyed
AUSTECH ROADSIDE ASSISTANCE
11.2016 - 10.2017
GED -
CDA COLLEGE LARNACA
Bachelor of Arts - BBA ECNOMICS
CRESCENT MODEL HIGH SCHOOL
High School Diploma -
ACCOCIATE DEGREE , PROFESSIONAL MECHENICAL SKILLS
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