Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic
Nouf Saud

Nouf Saud

Sharjah

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Call Agent

Dubai Insurance
01.2021 - Current


  • Received incoming calls and paged individuals and departments.
  • Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
  • Built strong customer relationships with empathetic communication and active listening skills.

Customer Service Representative

Tawfouq
12.2018 - 12.2020
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative Trainee

Al Faseel Health Center
10.2017 - 12.2017
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Receptionist - Trainee

National Medical Center
07.2017 - 08.2017
  • Enhanced customer satisfaction by promptly answering phone calls and directing them to appropriate departments.
  • Supported office efficiency by sorting and distributing mail to relevant staff members daily.
  • Streamlined appointment scheduling for optimal workflow, ensuring timely service for clients.
  • Developed strong interpersonal skills through regular communication with clients and colleagues.

Education

High School Diploma -

Al Bayan Private School
Sharjah, United Arab Emirates
05.2016

Skills

  • Customer Service
  • Quality Control
  • Problem-solving skills
  • Call Management

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Urdu
Advanced (C1)

Additional Information

Nationality : UAE

Timeline

Call Agent

Dubai Insurance
01.2021 - Current

Customer Service Representative

Tawfouq
12.2018 - 12.2020

Customer Service Representative Trainee

Al Faseel Health Center
10.2017 - 12.2017

Receptionist - Trainee

National Medical Center
07.2017 - 08.2017

High School Diploma -

Al Bayan Private School

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Nouf Saud