Pack Office (Microsoft office, Microsoft word, Access, Excel)
Oumayma AOUELI
Research Manager And HR Administrative Assistant
Avicenna
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Research Manager and HR Administrative Assistant
Rh Pro Plus
7 2022 - 4 2023
- Search for potential candidates matching a job profile according to established methods and scenarios
- Check the content of the advertisements and ensure their distribution on the various job boards and establish regular reporting following the distribution of the various advertisements
- Ensure the reception of candidates as well as the planning of their interviews
- Ensure competitive monitoring both by monitoring companies newly established in Tunisia and or which are developing by opening new sites which can be potential clients but also through constant consultation of different platforms in order to find the best candidates
- Manage telephone and physical interviews with candidates
- Write interview summaries presenting the strong points and weak points of an application intended for operational staff for the continuation of the recruitment process
- Maintain employee files and update the HR database (New hires, Defaulters, Black-listed)
- Manage personnel administration (contracts, time management, social obligations and legal provisions
- Manage timekeeping and absences
- Respond to various telephone or electronic requests for information (candidates or partners)
- Order office supplies and keep inventory.
Intern within the Central Governance Unit
Ministry of Education
07.2023 - 09.2023
- Greet people who arrive, direct them to the appropriate employee or department
- Monitor recovery operations, progress of results, customer requests.
Travel Agent
Amel Travel
05.2022 - 06.2023
- Receive telephone calls: take messages, and direct correspondents taking into account requests
- Ensure follow-up on visa applications and reservations
- Check prices and available places
- Prepare quotes for the different solutions proposed and, depending on the customer's choice
- Assist customers with administrative formalities (visa, passport, identity card, etc.)
- Book cruises (Costa Cruises, MSC Cruises, Royal Carrebien, Norwegian Cruise) on 'Brave Booking'
- Prepare customer invoices on the 'Oddo' tool.
Customer Advisor
Mezzo
06.2021 - 12.2021
- Process complaints
- Ensure customer follow-up and requests for information
- Support customer requests
- Analyze needs, identify and propose a solution adapted to their expectations.
Executive assistant
General recovery company
06.2019 - 08.2019
- Greet customers, direct them to the appropriate employee or department
- Ensure customer reminders in the event of unpaid due dates
- Call affected customers and negotiate payment
- Manage incoming and outgoing calls
- Manage postal and electronic mail as well as any other documents and ensure that information is transmitted to the people concerned
- Carry out various secretarial activities, including writing, layout, updating, production and linguistic revision of various documents
- Coordinate some of the meetings, prepare agendas and write minutes
- Participate in improving work processes and classify documentation and files
- Pay bills and prepare monthly accounts
- Ensure that customer relations and the company's image are preserved
- Monitor recovery operations, progress of results, customer requests.
Executive assistant
General recovery company
10.2018 - 02.2019
- Greet customers, direct them to the appropriate employee or department
- Ensure customer reminders in the event of unpaid due dates
- Call affected customers and negotiate payment
- Manage incoming and outgoing calls
- Manage postal and electronic mail as well as any other documents and ensure that information is transmitted to the people concerned
- Carry out various secretarial activities, including writing, layout, updating, production and linguistic revision of various documents
- Coordinate some of the meetings, prepare agendas and write minutes
- Participate in improving work processes and classify documentation and files
- Pay bills and prepare monthly accounts
- Ensure that customer relations and the company's image are preserved
- Monitor recovery operations, progress of results, customer requests.
Intern in the litigation recovery department
Amen Bank
07.2018 - 09.2018
- Greet people who arrive, direct them to the appropriate employee or department
- Monitor recovery operations, progress of results, customer requests.
Education
Diploma and Training - Good Governance and Fight Against Corruption
Faculty of Legal, Political and Social Sciences
09.2021 -
Basic Degree in Business Administration - undefined
Higher School of Economic and Commercial Sciences
09.2018 - 05.2021
Bachelor of Economics And Management -
Mourouj 2 High School
09.2014 - 05.2017
Skills
Employee Orientation
Generating Reports
Daily Operations Management
Team building
Communication Management
New Hire Orientation
Human Resources Standards
Financial management
Teamwork and Collaboration
Training Coordination
Teamwork and Collaboration
Personal Information
Age: 24 years
INTERESTS
Sport
Volunteer work (humanitarian,animals, etc.)
The documentaries
Software
Interest
The sport
Volunteer work (humanitarian, animals, etc.)
The documentaries
Timeline
Intern within the Central Governance Unit
Ministry of Education
07.2023 - 09.2023
Travel Agent
Amel Travel
05.2022 - 06.2023
Diploma and Training - Good Governance and Fight Against Corruption
Faculty of Legal, Political and Social Sciences
09.2021 -
Customer Advisor
Mezzo
06.2021 - 12.2021
Executive assistant
General recovery company
06.2019 - 08.2019
Executive assistant
General recovery company
10.2018 - 02.2019
Basic Degree in Business Administration - undefined
Higher School of Economic and Commercial Sciences
09.2018 - 05.2021
Intern in the litigation recovery department
Amen Bank
07.2018 - 09.2018
Bachelor of Economics And Management -
Mourouj 2 High School
09.2014 - 05.2017
Research Manager and HR Administrative Assistant
Rh Pro Plus
7 2022 - 4 2023