Using AI tools
Philip Dudzinski
Student / Customer Assistant
Geesthacht
Summary
Dynamic Assistant Manager with a proven track record at Mapodo GmbH, enhancing customer satisfaction and fostering team collaboration. Excelled in adaptability, creative problem-solving, and effective communication, significantly contributing to business growth. Skilled in customer service and inventory management, demonstrating reliability and a commitment to excellence.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Customer Assistant
Lidl
Hamburg
01.2025 - Current
- Handled cash transactions accurately while adhering to company security protocols.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Coordinated with other departments to resolve any issues affecting the customer experience.
- Adapted quickly to new promotions or policy changes, ensuring accurate information was relayed to the customer.
Temporary Worker
Instaff & Jobs GmbH
10.2024 - 12.2024
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
Assistant Manager
Mapodo GmbH
Hamburg
05.2022 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Abitur - "MINT" (Mathematics, Chemistry, Physics)
Hansa Gymnasium
Hamburg, Germany 07.2016 - 07.2024
Skills
- Reliable and responsible
- Adaptability and flexibility
- Excellent written and verbal communication
- Active learning
- Customer service
- Product knowledge
- Problem-solving abilities
- Decision-making
- Customer assistance
- Creative thinking
Interests
Timeline
Customer Assistant
Lidl
01.2025 - Current
Temporary Worker
Instaff & Jobs GmbH
10.2024 - 12.2024
Assistant Manager
Mapodo GmbH
05.2022 - 09.2022
Abitur - "MINT" (Mathematics, Chemistry, Physics)
Hansa Gymnasium
07.2016 - 07.2024
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