Raghu Narayanan Mohan

Presales Responsibilities:

• Technical Consultation: Collaborate with the sales team to understand client requirements and provide expert technical advice during the presales phase.
  
• Solution Design: Develop customized server solutions based on client needs, ensuring alignment with technical specifications and business objectives.
  
• Product Presentations: Conduct compelling presentations and demonstrations to showcase the features and advantages of proposed server solutions.
  
• Proof of Concept (PoC): Lead the creation and execution of proof of concepts, demonstrating the practical application and effectiveness of proposed solutions.
  
• Cost Estimation: Work closely with sales and finance teams to provide accurate and competitive cost estimates for server solutions, considering all relevant components.
  
• Technical Proposals: Contribute to the development of technical proposals, ensuring alignment with client requirements and emphasizing value propositions.
  
• Customer Engagement: Engage directly with clients to address technical inquiries, assess their unique needs, and build confidence in proposed server solutions.
  
• Competitor Analysis: Stay abreast of industry trends, competitive offerings, and emerging technologies to position the company's server solutions effectively.
  

Postsales Responsibilities:

• Project Handover: Facilitate a seamless transition from presales to postsales by ensuring all relevant information is effectively communicated to the implementation team.
  
• Implementation Support: Collaborate with the implementation team to ensure the successful deployment of server solutions, addressing technical challenges as they arise.
  
• Client Training: Conduct comprehensive training sessions for clients on the use, maintenance, and optimization of implemented server solutions.
  
• Technical Support: Provide ongoing technical support to clients, promptly addressing post-implementation issues, conducting root cause analysis, and implementing solutions.
  
• Feedback Collection: Gather and analyze client feedback, actively seeking input on solution performance, and addressing any concerns or areas for improvement.
  
• Documentation Management: Develop and maintain detailed documentation related to server solutions, including configurations, best practices, and troubleshooting guides.
  
• Account Management: Nurture strong client relationships, understand evolving needs, and identify opportunities for upselling or cross-selling additional server solutions.
  
• Post-Implementation Review: Conduct thorough post-implementation reviews, assessing solution success, documenting lessons learned, and identifying areas for enhancement.
  
• Continuous Learning: Stay updated on emerging technologies and industry best practices, contributing valuable insights to both presales and postsales efforts.
  
• Reporting: Generate regular reports on postsales activities, client satisfaction, and contribute to accurate sales forecasts.
  

October 2018 – 26th March 2023 - Virtualization Team

• Worked for Virtualization Team supporting VMware, Citrix, Azure WVD & Office 365.
• Enhanced team productivity by implementing efficient project management strategies.
• Improved client satisfaction by consistently delivering high-quality work on schedule.

February 2016–October 2018 - Lead – Remote Infrastructure Team

• Leading the Team providing technical assistance to Sutherland Work At Home users, handling escalations, and supporting level 3 support.

March 2011 – February 2016 - Sr. Specialist – Global Service Desk

• Providing Technical assistance to all Sutherland employees, Active Directory management, and acting as a bridge between SMEs and Clients during critical outages.

October 2007 – March 2011 - Specialist – Symantec

• Handling Escalation calls and providing level 3 Tech support to All APAC, EMEA & NA customers for Norton Antivirus products.