Reem Jaamour
Sharjah
Summary
Motivated and detail-oriented healthcare professional with a passion for dynamic clinical environments. Demonstrates resilience, precision, patient care, and operational excellence. Adept at working independently and collaboratively, understanding healthcare demands. Brings a proactive attitude, integrity, and responsibility to team efforts. Eager to grow within the medical field and deliver impactful, patient-centered outcomes.
Overview
16
16
years of professional experience
Work History
Patient Administrator
Mediclinic Parkview Hospital
10.2024 - Current
- Optimized document workflows during acquisitions by classifying files, refreshing partner resources, and crafting detailed schedules to guide executive activities.
- Acted as liaison with the Front Office Manager to gather client requirements, managed ~20 weekly inquiries, and compiled follow-up reports to uphold service standards.
- Led orientation for incoming team members, facilitated skill-building workshops, and issued succinct weekly community service summaries to inform strategic improvements.
Patient Administrator
Mediclinic Dubai Mall
07.2014 - 10.2024
- Operational Support: Streamlined acquisition workflows by organizing key documents, updating partner materials, and supporting the COO’s daily functions with clear timetables and work programs.
- Client Relations: Partnered with the Front Office Manager to assess client needs, fielded ~20 weekly complaint calls, and produced resolution reports to ensure top-tier service.
- Training & Reporting: Onboarded new staff, led training sessions, and delivered concise weekly reports on community service initiatives to drive continuous improvement.
Dental Technician
Dental Laboratory
09.2009 - 03.2011
- Treatment & Development: Designed dental report cards and prosthodontic appliances (bridges, dentures) while keeping skills sharp through society meetings and in-service trainings.
- Clinical & Admin: Prepared materials and sterilized instruments, verified insurance benefits, and maintained patient records in Dentrix.
- Patient Care: Taught proper brushing/flossing techniques and solicited feedback to enhance comfort and satisfaction.
Education
Diploma - Dental Techniques, Prosthodontics
Sidoon University
Lattakia, Syria07-2009
Skills
- Patient assessment
- Diagnose and treatment
- Test result interpretation
- Infection control
- HIPAA regulations
- Equipment management
- Problem-solving
- Interpersonal skills
Profession Relevant Skills
- Proven and effective communication skills with patients, families and other medical professionals.
- Leadership abilities to lead and manage practice staff in providing patients with quality care.
- Highly organized, which allows me to keep appointments, records and patient details in order.
- Able to quickly and adequately diagnose patient conditions in emergencies to ensure they receive the treatment they need as soon as possible under controlled conditions.
- Detailed-oriented, which reduces mistakes made in patient treatment, diagnosis and medication administration.
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Hobbies and Interests
I enjoy exploring nature and am an avid bird watcher. When I have the time, I offer free medical services at the community center every weekend and offer orientation to students interested in pursuing a medical career.
Timeline
Patient Administrator
Mediclinic Parkview Hospital
10.2024 - Current
Patient Administrator
Mediclinic Dubai Mall
07.2014 - 10.2024
Dental Technician
Dental Laboratory
09.2009 - 03.2011
Diploma - Dental Techniques, Prosthodontics
Sidoon University
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