Shadya Abdulmutalib
Sharjah
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Data Entry
Ministry of Community Empowerment
07.2023 - 01.2025
- Accurately input and update beneficiary data related to monthly allowances for eligible citizens, including minors, elderly individuals,and widows.
- Verify and validate documents to ensure compliance with eligibility criteria.
- Maintain and organize digital and physical records for easy retrieval and reference.
Lead Tour Guide
Expo 2020
10.2021 - 03.2022
- Increased repeat visitors by providing personalized recommendations for additional attractions based on guest interests.
- Created a welcoming atmosphere for all guests by fostering an inclusive environment that catered to diverse needs and preferences.
- Established strong relationships with local businesses to enhance cross-promotional opportunities between tours and other attractions or services.
- Managed scheduling conflicts proactively, minimizing disruptions to guests'' experiences and maximizing staff efficiency.
Customer Service Representative
Nielsen Company
06.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelors of General Law - Law
University of Sharjah
Sharjah, United Arab Emirates01-2022
Skills
- Data entry standards
- Computer proficiency
- Call center experience
- Quality assurance controls
- CRM software proficiency
- Lead generation
- Live chat support
- Microsoft Excel
- Problem resolution
- Active listening
Languages
Arabic
Advanced (C1)
English
Upper intermediate (B2)
Timeline
Data Entry
Ministry of Community Empowerment
07.2023 - 01.2025
Lead Tour Guide
Expo 2020
10.2021 - 03.2022
Customer Service Representative
Nielsen Company
06.2019 - 09.2020
Bachelors of General Law - Law
University of Sharjah
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