Shukurat Aina Olowogaba
Sharjah
Summary
A compassionate and result oriented humanitarian with more than 15years of helping and assisting people in different capacity and working to resolve the social issues in the society.
Overview
16
16
years of professional experience
Work History
Operations Manager
Abigail Foundation
08.2020 - Current
- Responsible for managing the daily operations of the foundation by coordinating with all other departments eg finance, IT, logistics and administration to make sure we have a smooth operation.
- Developed and implemented AIF operational procedure by establishing a clear network through zoom interview with the rescued girls for compliance to our rules while in our custody.
- Identified the needs of Rescued girls and provided various forms of Counseling to them
- Developed strong relationship with stakeholders and partners.
- Initiated and identified methods of Fundraising for the foundation and source for DONORS.
- Authorize daily expenditure, give quarterly operational report and annual report to the board of directors and manages the annual audit process.
- Engaged and Partnered with Key stakeholders in the region like the police, immigration, consulate offices, rescue bodies in other countries and other NGO .
- Followed up with rescued girls to see that they are integrating into the society well.
Work Place Coach
Emirates Airlines
03.2015 - 08.2020
- Trained and guide new Staffs on the operations system of the airport service department of the airline
- Boosted staffs confidence through personalized training sessions and continuous feedback.
- Monitored the grooming standard of the front desk staffs to make sure they were always properly dressed as per company's standard.
- Managed and addressed issues of concern relating to staffs wellbeing .
- Created learning plans and updated staffs through facilitated trainings of new procedures and changes in our standard of operations.
Special Assistant Team (Volunteer)
Emirates Airlines
12.2007 - 08.2020
- Assisted passengers in case of incidents and accidents onboard the aircraft.
- Supported families of incidents passengers with processing of documents and repatriation .
- Activated for hospital visitation of passengers and follow up calls .
- Built professional but strong relationships with passengers to be able to empathize with them
- Attended Periodic Training sections on Disaster Management, dealing with difficult people, complexities of air disaster,stress and other refresher courses.
Airport Passenger Service Agent /Senior Airport Services Agent
Emirates Airlines
12.2007 - 04.2015
- Enhanced passenger satisfaction by efficiently managing check-in and boarding processes.
- Streamlined baggage handling for improved on-time departures and minimized lost luggage occurrences.
- Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Coordinated with flight management to streamline critical flights and handled disruption of flights.
- Generated documents for each check-in and made sure passengers are properly briefed
- Introduced passenger to company's loyalty program ,Skywards and encouraged them to join.
- Resolved customers complaints professionally to maintain a positive relationship between airline and passengers.
- Collaborated closely with team members to achieve an excellent operation during shifts.
Education
Associate of Arts - Diploma in Social Works- Online Study
ALISON.COM
Ireland02.2023
Associate of Applied Science - Diploma in Aviation Ground Handling
Edith Cowan University
Perth Austrialia01.2016
Associate of Applied Science - Diploma in Computer Operations
Victory Computer College
Lagos Nigeria07.2005
Bachelor of Arts - Philosophy
Lagos State University
Lagos Nigeria04.2005
Skills
- Great communication skill
- Customer Service
- Organizational Management
- Listening skill
- Time management
- Business Development
- Record keeping
- Attention to details
- Interpersonal skills
- Humanitarian
Reading , Dancing ,Traveling and Meeting people
Music is life ,i dance to relief stress and read to have updated knowledge and love to travel too,visiting different countries and meeting new people
Timeline
Operations Manager
Abigail Foundation
08.2020 - Current
Work Place Coach
Emirates Airlines
03.2015 - 08.2020
Special Assistant Team (Volunteer)
Emirates Airlines
12.2007 - 08.2020
Airport Passenger Service Agent /Senior Airport Services Agent
Emirates Airlines
12.2007 - 04.2015
Associate of Arts - Diploma in Social Works- Online Study
ALISON.COM
Associate of Applied Science - Diploma in Aviation Ground Handling
Edith Cowan University
Associate of Applied Science - Diploma in Computer Operations
Victory Computer College
Bachelor of Arts - Philosophy
Lagos State University
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