Sultan Taj Muhammd
Sharjah
Summary
Dynamic professional work experience within reputed service oriented companies. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Ministry of Human Resources and Emiratization
11.2022 - 08.2023
- Communicate with customers via telephone, emails, and chat to address inquiries, complaints.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Service Advisor
Khalid Bashir Ahmed Auto.Maint
01.2020 - 10.2022
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Call Center Representative
JMBR Courrier Services
10.2018 - 12.2019
- Complete +150 outbound shipment arrangement service to prospective customers.
- Consistently met and exceeded sales targets and quotas.
- Prepare, complete and process customer parcel requests and database changes.
- Answer 30+ inbound calls per day and direct to designated individual or department.
- Handle customer inquiries in a timely and professional manner by collaborating with other departments to resolve customer complaints quickly and efficiently.
- Respond to customer emails and phone inquiries promptly and accurately.
Data Entry Clerk
Al Baqer Real Estate
03.2016 - 08.2018
- Greet and manage visitors; and handle rollover calls and direct messages.
- Maintain accurate records of all real estate transactions and client information.
- Develop strong communication and interpersonal skills to help establish positive relationships with clients.
- Compile and sort documents for data entry into appropriate databases.
- Verify data accuracy by verifying entered data with source documents.
- Assist with other administrative tasks such as filing, scanning and photocopying.
- Ensure all customer information is maintained with integrity
Education
High School Diploma -
Gulf Asian English School
SharjahSkills
- Problem-solving skills
- Multitasking and Organization
- Vehicle assessment
- Technical knowledge
- Accuracy and Attention to Detail
- Fast Typing Speed
Languages
English
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Urdu
Advanced (C1)
Timeline
Call Center Representative
Ministry of Human Resources and Emiratization
11.2022 - 08.2023
Service Advisor
Khalid Bashir Ahmed Auto.Maint
01.2020 - 10.2022
Call Center Representative
JMBR Courrier Services
10.2018 - 12.2019
Data Entry Clerk
Al Baqer Real Estate
03.2016 - 08.2018
High School Diploma -
Gulf Asian English School
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