Wafa Sikander
Sharjah
Summary
Helpful Computer Lab Assistant with comprehensive experience troubleshooting computer problems and maintaining lab equipment. Skilled at operating and repairing printers, scanners, and fax machines. Adept at resolving all computer hardware and software issues. Friendly and accommodating with a professional attitude.
Overview
9
9
years of professional experience
Work History
Computer Lab Assistant
Computer Lab
Islamabad, Pakistan.
01.2015 - 03.2024
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Presented software packages and applications and developed lab templates.
- Supported all computer lab operations.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Diagnosed and troubleshot hardware, software and network issues.
- Provided instruction to all lab users on proper use of all equipment.
- Installed, configured and maintained computer systems and network connections.
- Assisted in development of system security protocols.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
Education
Master of Arts - Library And Information Science
Allama Iqbal Open University
Islamabad, PakistanTechnical, DAE Electronics
Polytechnic Institute For Women
Islamabad, Pakistan.Skills
- Security issues troubleshooting
- Computer Troubleshooting
- Technical Troubleshooting
- Spreadsheet development
- Computer systems knowledge
- Printer setup
- Troubleshooting expertise
- Data Management
- Network diagnostics
- System Upgrades
- Software Installation
- Software Upgrades
- User Support
- Data reporting
- Hardware maintenance
Timeline
Computer Lab Assistant
Computer Lab
01.2015 - 03.2024
Master of Arts - Library And Information Science
Allama Iqbal Open University
Technical, DAE Electronics
Polytechnic Institute For Women