Wilden Pretorius

-Manage Key Client Relationships , acting as the main point of contact for strategic accounts across the MENA region.

-Lead barista training programs across partner cafe`s as well as conducting quality control audits in partner cafe`s as part of client value addition and retention program.

-Represent the brand at International Expo`s and Industry Events, strengthening global presence and driving opportunities.

Collaborate cross-functionally with sales, operations, and marketing to deliver tailored solutions for clients and partners

• Serving as an intern at Baho Coffee for 3 months, where I live and work on 2 washing stations, linking with farmers, coffee cherry quality control, and record taking for traceability and transparency.
• I was involved in different processing methods and assisted the team with pioneering new experimental processes.

• Key responsibilities included managing 2 Café`s and staff.
• Recruiting and training employees, assigning tasks, Liaising with suppliers and creditors as well as keeping record of accounts.
• Overall food and beverage quality control, and ensuring a high level of customer satisfaction.

• Served as Duty Manager, overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees.
• I was also the F&B Manager where my duties included designing unique menus, handling customer complaints, creating company policies, and complying with food and safety regulations.