William Ma, IT Manager,MBA

- Provide and oversee IT support for offices located in China, Australia, Japan, and New Zealand (100+ end users in APAC region, 2000+ Staff globally).
- Ensuring effective implementation of global IT policies within the region.
- Defines detailed project plan for local projects, liaise with members of global IT team in US/India/Canada for regional/global projects rollout planning & execution.
- Overall business digitalization and security management in China, Sales and CRM system from 0 to 1, WeChat Mini App from 0-1, Design and Build up IT services and systems in Ali Cloud from 0 to 1.
- Overall responsibility of IT Budget, Capex, expense, and cost management in APAC region.
- Manage and support IT infrastructure on premises and system on Azure cloud, Office 365 tenant, servers (200+) on VMware platform, Zscaler Proxy, Cisco Meraki Wireless Access, Jira, CrowdStrike, SCCM, Intune, SolarWinds and IT Fresh Service system.

• - Leading IT infra team provide cross-regional IT operations management and service support, covering 7 factories and 15 offices in the Asia-Pacific, Europe, and America (2000+ users globally).
  - Developing and optimizing the IT information plan for the entire group, drafting IT policies, and deploying them across the global.
  - Collaborate with business units and vendors to oversee the delivery of IT infrastructure projects and achieve successful outcomes.
  - Overall responsibility of IT security, Risk management, IT Policies and Procedures and IT assets management.
  - Provide support for Oracle ERP, MES system, MySQL platform maintenance.

- IT consultant for iTestsemi new office and factory built up in Yangzhou,Jiangshu Province.

- IT Technology skills learning, Office 365, ITIL4, and PMP training and certificates.

- Led the IT support team in proposing, agreeing upon, and delivering IT services to 8 locations with over 250 end users in East Asia Pacific, adhering to a defined Service Level Agreement.
- Accountable for ITSM processes including incident management, problem.
- Annual Capex budgeting and implementation, controlling various IT expenses.
- Working with other BUs IT team to deploy regional IT guidelines in APAC.
- Provided support for ERP systems, CRM systems, and related application.
- management, IT infrastructure, and daily operations in APAC Region.
- Collaborated with the global IT team to plan and implement critical IT projects, including Microsoft Lync, VMware, Cisco Jabber, domain consolidation, Palo Alto and network upgrades, Exchange upgrades, MDM, Microsoft Intune, Office 365, CUCM, CAD and ERP in the Asia Pacific region.
- Managed the Shanghai datacenter, CCTV system, air-conditioning, fire drills, and security protocols for the Shanghai site.
- Built up software development environment for labs and provide IT support for semiconductor factory.

• Provide IT desktop support services for over 200 employees at the headquarters office and factory, covering desktop hardware, operating systems, PBX systems, applications, printers, and more
• Assist in the implementation of new systems or applications
• Configure new PCs and troubleshoot issues as needed
• Support IP telephony and video conference systems
• Offer hand and foot support for internal IT systems, including telephones, servers, printers, video conference systems, and networks
• Manage IT assets such as notebooks, desktops, servers, and network infrastructure.

• In my role, I was worked with project managers finished over 20+ IT system and network integration projects. Hands on experiences involved with designing data centers, cabling work, setting up and configuration servers. Tracking project schedules and ensuring delivery result on time.
  - PowerDekor Headquarter new IT datacenter construction.
  - China Television Shanghai new office IT room and system integration.
  - PALL Filter Shanghai new office&plant cabling and server room setup.
  - Green Sun headquarter office and factory IT datacenter and systems built.