Youssef Dahiri
Customer Service Asociate
Sharjah
Summary
Bi-lingual individual with a customer orientation customer centric individual of more than 5 years' experience in customer service with strong work ethic and a positive attitude. Hopeful for Customer Care Representative position, bringing a high level of professionalism as well as advanced PC and customer service skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer service associate
Al Hilal Bank currently ADCB Group
2017.09 - Current
- Live chat, inbound calls to assist +60 regular, VIP and VVIP customers inquires and follow up with customer requests
- Educate customer about bank app, loyalty points and preventing fraud
- Capture new accounts and products to generate sale
- Maintain customer database and update periodically
- Refer complex issues to the management
- Other tasks managing agents breaks, inquiry and handling escalations in case supervisor is absent.
Store assistant
Mazagan Electronics Ltd
2015.08 - 2017.06
- Welcome customer and help with the purchase, refund
- Maintain contact with the customer after service
- Arrange store, stockroom and customer orders.
Customer support
Tadla Centre Ltd
2013.02 - 2015.07
- Politely handle dozens of customer inquiries and issues
- Technical support following script thru clear way
- Offer available product and service upgrades
- Live chat through CRM.
Education
Diploma - IT Support
Institute of Applied Technology, OFPPT
2012.01 - 2014.04
Microsoft Certified Professional - undefined
Beni Mellal
2013.01 - undefined
High School - undefined
2011.01 - 2012.04
Skills
Microsoft office
undefinedLanguages
Fraud awareness
Arabic: Native
English: Fluent
French: Advance
Training
- Microsoft Certified Professional
- Microsoft Office Specialist
- Compliance Foundations
- Sanctions (Fraud Awareness, AML)
Timeline
Senior Customer service associate
Al Hilal Bank currently ADCB Group
2017.09 - Current
Store assistant
Mazagan Electronics Ltd
2015.08 - 2017.06
Customer support
Tadla Centre Ltd
2013.02 - 2015.07
Microsoft Certified Professional - undefined
Beni Mellal
2013.01 - undefined
Diploma - IT Support
Institute of Applied Technology, OFPPT
2012.01 - 2014.04
High School - undefined
2011.01 - 2012.04
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